PROGRAM DATES: April 3-5, 2023
APPLICATION AND PROGRAM FEE COMING SOON.
Transforming Client Relationships Through Innovation (Online)
Legal professionals and leaders in professional service firms today are being called on by their organizations and clients to innovate. What does this mean for your work? We all know innovation can generate new ideas, but innovation’s true power is in its ability to drive change and growth. Firms should leverage innovation to better serve clients and create a competitive advantage in the legal marketplace.
The Transforming Client Relationships Through Innovation program will teach participants the mindset, skillset, and behaviors needed to enhance client-centricity, deliver collaborative problem solving, and drive change. Through a blend of real case studies and interactive exercises, Transforming Client Relationships Through Innovation will examine how innovation techniques can help provide a higher level of collaboration and innovative solutions to clients. This 3-day, virtual, synchronous program is designed to give participants the tools and techniques to operationalize innovation within their work and organization. Participants will return to their organizations prepared to effectively manage and influence teams and clients as they lead and drive innovative concepts to fruition.
We recommend participants attend the program as part of a small team from their firm or organization. Attending with colleagues not only provides accountability but also the opportunity for greater impact in your firm.
From the Faculty Chair
Read the introduction to Michele DeStefano’s new book Legal Upheaval.
Read Chapter 1 of Michele DeStefano’s book, New Suits: Appetite for Disruption in the Legal World
Transforming Client Relationships Through Innovation will give participants the tools and frameworks to encourage and leverage innovation–from small tweaks on existing projects to larger system change–in their organization to become more efficient, effective, and adaptable.
The program will equip participants to:
Transforming Client Relationships Through Innovation’s distinguished faculty will utilize real case studies, lectures, hands-on, team-based exercises, and small group discussions to give participants a deep understanding of why innovation is important to their work, how to implement innovative concepts at their firm, and the benefits of adopting an innovation mindset.
The curriculum topics include:
Hear about the main program themes from faculty chair Michele DeStefano.
About the Format
Transforming Client Relationships Through Innovation will take place on the Harvard Zoom platform over the course of 3 days. There will be two program sessions each day between the hours of 10:00 a.m. and 4:00 p.m. ET. Accepted participants should reserve this window on their calendars until we circulate a finalized program schedule. Each session will be between 1½ – 2 hours long, and we will schedule a break of at least 30 minutes between the two daily sessions. In order to earn a certificate of completion, participants are expected to attend every session. As with our on-campus programs, class size will be limited.
View the program schedule→
Schedule is subject to change.
Building Community and Networks
Our highly interactive sessions include frequent opportunities for engagement among participants. These break out discussions and activities enable participants to exchange thoughts, ideas, and perspectives to learn from—and get to know—each other. Additionally, upon completion, participants join our global Harvard Law School Executive Education Alumni Network.
Transforming Client Relationships Through Innovation is designed for legal professionals including law firm partners and chief officers and rising in-house Counsel who are interested in driving innovation in their organizations at the practice, department, business unit, or organizational level. Leaders in professional services firms including accounting, consulting, engineering, and design are also encouraged to attend. The program will benefit:
We recommend participants attend the program as part of a small team from their firm or organization. Attending with colleagues not only provides accountability but also the opportunity for greater impact in your organization.
Not sure if this program is right for you? Ask us.
Visit the Admissions page for information on the process.
The Teaching Team
Professors DeStefano, Westfahl, and Wilkins will provide a global perspective on the market for legal services and how innovation techniques can help drive change within an organization and enhance relationships with clients.
Professor Michele DeStefano – Program Chair
Professor Scott Westfahl – Faculty
Professor David Wilkins – Faculty
Need a more customized approach? We provide programming tailored to meet the specific needs of senior firm leaders. Learn more.
Harvard is authorized to offer distance education under the State Authorization Reciprocity Agreement (SARA), an agreement that allows institutions of higher education in Massachusetts to offer distance education to students residing in other states that participate in SARA. For information about SARA-related student complaint processes for distance education students, please see https://vpal.harvard.edu/nc-sara.