Transforming Client Relationships Through Innovation (Online)

About the Program

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PROGRAM DATES: March 2-4, 2022
The program consists of 3 days of highly interactive virtual sessions.

PROGRAM FEE: $6,000

APPLICATION DEADLINE: January 28, 2022


 

Transforming Client Relationships Through Innovation (Online)

Legal professionals today are being called on by their organizations and clients to innovate. What does this mean for your work? We all know innovation can generate new ideas, but innovation’s true power is in its ability to drive change and growth. Legal professionals at law firms and legal departments should leverage innovation to better serve clients and create a competitive advantage in the legal marketplace.

The Transforming Client Relationships Through Innovation program will teach participants the mindset, skillset, and behaviors needed to enhance client-centricity, deliver collaborative problem solving, and drive change. Through a blend of real case studies and interactive exercises, Transforming Client Relationships Through Innovation will examine how innovation techniques can help lawyers provide a higher level of collaboration and innovative solutions to clients. This 3 day, virtual, synchronous program is designed to give participants the tools and techniques to operationalize innovation within their work and organization. Participants will return to their organizations prepared to effectively manage and influence teams and clients as they lead and drive innovative concepts to fruition.

We recommend participants attend the program as part of a small team from their firm or organization. Attending with colleagues not only provides accountability but also the opportunity for greater impact in your firm.

From the Faculty Chair

 

Read the introduction to Michele DeStefano’s new book Legal Upheaval.

Read Chapter 1 of Michele DeStefano’s book, New Suits: Appetite for Disruption in the Legal World

Transforming Client Relationships Through Innovation will give participants the tools and frameworks to encourage and leverage innovation–from small tweaks on existing projects to larger system change–in their organization to become more efficient, effective, and adaptable.

The program will equip participants to:

  • Understand how innovation, especially client service innovation, can help you differentiate in today’s changing legal service market.
  • Identify and overcome barriers to innovation, such as risk aversion, established reward systems, and ingrained culture.
  • Amplify your leadership skills by developing an innovation mindset that enhances client-centricity, collaborative problem solving, and change management.
  • Apply proven techniques to transform your client relationships

Transforming Client Relationships Through Innovation’s distinguished faculty will utilize real case studies, lectures, hands-on, team-based exercises, and small group discussions to give participants a deep understanding of why innovation is important to their work, how to implement innovative concepts at their firm, and the benefits of adopting an innovation mindset.

The curriculum topics include:

  • The market for legal services and exploration of barriers to change
  • Perspectives on how innovation techniques can help drive change within an organization and transform relationships with clients
  • The organizational environment and its readiness for transformation
  • New thinking around the transformation of legal services: what services lawyers provide and how they provide those services
  • Collaborative problem solving techniques
  • How to apply the learnings from the master class to take action at your organization

 

Hear about the main program themes from faculty chair Michele DeStefano.

 

About the Format

Transforming Client Relationships Through Innovation will take place on the Harvard Zoom platform over the course of 3 days. There will be two program sessions each day between the hours of 10:00 a.m. and 4:00 p.m. ET. Accepted participants should reserve this window on their calendars until we circulate a finalized program schedule. Each session will be between 1½ – 2 hours long, and we will schedule a break of at least 30 minutes between the two daily sessions.  In order to earn a certificate of completion, participants are expected to attend every session. As with our on-campus programs, class size will be limited.

View the program schedule→
Schedule is subject to change. 

Building Community and Networks

Our highly interactive sessions include frequent opportunities for engagement among participants. These break out discussions and activities enable participants to exchange thoughts, ideas, and perspectives to learn from—and get to know—each other. Additionally, upon completion, participants join our global Harvard Law School Executive Education Alumni Network.

Transforming Client Relationships Through Innovation is designed specifically for legal professionals including law firm partners and chief officers and rising in-house Counsel who are interested in driving innovation in their organizations at the practice, department, business unit, or organizational level. The program will benefit:

  • Partners looking to develop innovative ways to serve clients and top talent.
  • Law firm chief officers (CMO, COO, CTO, CINO) who are restricted by traditional systems and processes.
  • Rising in-house counsel and legal operations professionals who need to develop new approaches to service delivery and align more effectively with their business partners.

We recommend participants attend the program as part of a small team from their firm or organization. Attending with colleagues not only provides accountability but also the opportunity for greater impact in your organization.

Not sure if this program is right for you? Ask us.

Visit the Admissions page for information on the process.

The Teaching Team

Professors DeStefano, Westfahl, and Wilkins will provide a global perspective on the market for legal services and how innovation techniques can help drive change within an organization and enhance relationships with clients.

Professor Michele DeStefano – Program Chair

Professor Scott Westfahl – Faculty

Professor David Wilkins – Faculty

Learn more about the Transforming Client Relationships Through Innovation faculty→

 

Custom Programs

Need a more customized approach? We provide programming tailored to meet the specific needs of senior firm leaders. Learn more.

 

Harvard is authorized to offer distance education under the State Authorization Reciprocity Agreement (SARA), an agreement that allows institutions of higher education in Massachusetts to offer distance education to students residing in other states that participate in SARA. For information about SARA-related student complaint processes for distance education students, please see https://vpal.harvard.edu/nc-sara.